Kebijakan Privasi

1. Information We Collect

When you visit our website or contact us, we may collect the following types of information:

• Personal identification information (name, email address, phone number, company name) provided through contact forms or inquiries
• Technical data (IP address, browser type, operating system, referring URLs) collected automatically when you browse our site
• Usage data (pages visited, time spent, click patterns) collected through analytics tools
• Communication records (emails, messages, inquiries) between you and our team

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide technical support for our valve products
• To process orders and manage business relationships
• To improve our website functionality and user experience
• To comply with legal obligations and industry regulations (API, ASME standards compliance documentation)
• To send periodic updates about products, services, and industry news (only with your consent)

3. Data Protection & Security

FLOWKS Valve Inc. implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmissions (HTTPS)
• Regular security assessments and vulnerability testing
• Access controls limiting data access to authorized personnel only
• Secure data storage with appropriate backup procedures

4. Cookies

Our website uses cookies to enhance your browsing experience. We use:

• Essential cookies: Required for basic website functionality (session management, security)
• Analytics cookies: To understand how visitors interact with our website (Google Analytics)
• Preference cookies: To remember your language and display settings

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We may use third-party services that collect, monitor, and analyze data:

• Google Analytics for website traffic analysis
• Cloudflare for website security and performance

These third-party service providers have their own privacy policies addressing how they use such data.

6. International Data Transfers

As an international company with operations in the United States and global clientele, your data may be transferred to and processed in different jurisdictions. We ensure that appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data for specific purposes
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us at privacy@flowks.com.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Business inquiry data is typically retained for 2 years; analytics data is anonymized after 26 months.

9. Children's Privacy

Our website and services are directed toward industrial professionals and businesses. We do not knowingly collect personal data from children under 16.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: